What sets Billy apart as a team leader is his focus on the customer experience. He puts himself in the homeowner’s shoes, asking not just “Is the roof done right?” but “What is it like to live through this process?” From scheduling and communication to handling inevitable hiccups, Billy believes trust is built by being honest, prepared, and present.

That mindset matters most when things don’t go perfectly. One of the projects he’s most proud of started with a mistake—a crew removed more roofing than planned. Instead of deflecting blame, Billy and the team owned it, communicated clearly, and found a solution that ended up working better for both the customer and the company. To him, doing the job right isn’t about being flawless—it’s about delivering a solid result and a happy customer, even when plans change.

Billy is also vocal about the importance of choosing a local roofing company—one that lives in the community and stands behind its work long after the job is done. Litespeed recently handled a warranty call nearly ten years after installation, a reminder that longevity and accountability matter.

Outside of work, Billy runs on coffee and stays sharp by continually learning—watching industry videos, attending webinars, and keeping up with new materials and technology. He’s excited about the future of roofing, from durable synthetic materials to drones, AI-powered measurements, and improved safety equipment.

He prefers early starts, organized workspaces, and being boots-on-the-ground rather than behind a desk. Coworkers often describe him as a teacher—someone who shares knowledge freely and helps others get better at what they do.